Questions and Answers


Why you create EMS?
Tristone Cloud Inc. has high interest in e-business. Besides creating websites and mobile apps, our goal at Tristone Cloud is to help our customers to automate their business workflow.

EMS is built exactly for it, to automate your ecommerce business workflow. Once you linked your sales channels and shipping provider accounts, you can manage all your orders and inventories in EMS. You no longer need to log into your sales channels account anymore. You spend less time on routine work, and spend more time on your core business.
Why you offer EMS for free?
Well, our core business at Tristone Cloud Inc. is to build websites, make mobile apps and write softwares for our customers. We believe to offer this service for free is a WIN-WIN solution. We give you this service and make use of it for FREE, because through your feedback and your inquiries, we can improve our product and we can put more value in it. But most importantly, we believe you will keep us in mind for your future programming/software projects.
What is the system requirement?
Any PC with a Chrome browser. We only tested EMS in Chrome.
Do I need to install browser plugins in order to print labels on my Zebra 4" x 6" label printer?
No. You do not need to install any browser plugins. As long as your printer works in your OS, then you can use it in EMS.
What is your recommendations for shipping Carriers?
Depends on where you customers come from and how many shipments you ship per month.

For example, if the majority of your customers are from United States, you may want to consider Stamps.com or Easypost. Stamps.com has monthly fee of $15.99 USD. Easypost does not charge any monthly fee, but they charge you 1 US cent per label. If you ship more than 1599 packages per month, then Stamps.com works for you, otherwise Easypost cost less.
What if I only have Chitchats account?
This works too. The only problem with it is, if you charge your customers USD, then you would like to buy USPS labels using USD (you will lose money if you convert USD to CAD).

How to report bugs or request nesw features?
EMS is still in beta, we really appreciate that you can report any bugs to us. We also welcome any suggestions and feature requests. For now, you can send us an email at support@emarketplaceservices.com. We are considering other ways for you to reach us.

What is your privace policy?
We take this very seriously. We will not sell or share your email address, telephone number, name, mailing address or any other personal and non-public information with anybody. Read our privacy policy